You do not need our permission and you do not need to explain why. This page exists so the steps are written down somewhere you can read before you start.
The same screen is also reachable from Settings → Preferences → Privacy.
Write to admin@cremedyx.com from the address your account uses. We will confirm the request and complete the deletion, and we answer within 30 days.
Use this route if the in-app screen does not complete for any reason. A deletion request is never refused, and you never have to justify it.
Deletion is cascading, not a flag on a row that stays. Removing the account removes, with it:
Uploaded files are queued and removed through the storage provider's API.
One category survives, and we name it rather than describe it vaguely: invoice and subscription records required for accounting. Israeli tax law requires a business to retain its records; we cannot delete a payment as if it never happened.
These are retained under a one-way cryptographic digest — the identifier is replaced by a value that cannot be reversed back to you. The figures stay auditable; the person is no longer identifiable from them. Nothing in that set carries your name, your email, your messages or your customers.
If you are a customer of a merchant who uses Cremedyx — not a Cremedyx account holder yourself — this page is not your route. The merchant you contacted controls that data. Ask them, and if they pass the request to us we will carry it out. See the privacy policy, section 2.
CREMEDYX LTD
Hai El-Madares 141, Jerusalem 9709201, Israel
admin@cremedyx.com
+972 52-220-5143